POSITION
SUMMARY: The Leasing Consultant is responsible for coordinating the
community’s marketing, leasing, and renewal strategies to achieve occupancy,
revenue, and resident retention goals. This includes, but is not limited to, working
with marketing director to implement marketing activities to create and drive
traffic to the community, leasing to new residents, providing resident
satisfaction throughout the term of the lease, and securing resident lease
renewals. Some evening and weekend hours may be required. This is a fast-paced
environment requiring extensive customer service skills and high energy. Sales
skills and prior multi-family apartment community property leasing experience a
plus. This position directly supports the activities of the organization by
performing the following duties under the supervision of the Property Manager.
Prior new construction lease-up experience highly desirable.
ESSENTIAL
DUTIES AND RESPONSIBILITIES include the following. Other duties may be
assigned.
·
Greet and qualify prospects, conduct community
tours, and show apartment homes.
·
Process applications, credit screening, and
criminal background checks.
·
Prepare the lease and move-in package and
ensure a smooth resident lease signing and move-in.
·
Inspect apartments prior to resident move-in
and ensure apartments are in move-in ready condition.
·
Follow the community’s established policies
related to concessions, specials, and other programs to boost occupancy.
·
Utilize the on-site property management
software, including RealPage (OneSite) and Knock, to track apartment
availability, record traffic and leasing activities, manage resident and
prospect data, and capture critical demographic and other information about
existing and future residents.
·
Maintain property occupancy by effectively
retaining residents and successfully marketing property to attract new
residents.
·
Follow up with prospects and new residents by
sending email, thank-you cards, or making telephone calls or other contacts to
finalize decisions to lease or renew.
·
Prepare lease renewal letters and packages for
residents; contact and meet with renewing residents in advance of move-out
dates.
·
Ensure lease renewal documents are signed and
implemented on time.
·
Respond quickly and courteously to resident
and management concerns and questions.
·
Take prompt action to solve problems and/or
document and convey resident or other requests to the appropriate individual(s).
·
Adhere to all Enfield Management policies and
procedures.
·
Maintain waiting list for property vacancies.
·
Keep office, always organized and maintain a
professional demeanor with residents.
·
Assist with other Enfield properties as
necessary.
·
Complete initial and ongoing mandated company training
as required.
·
Other related duties as assigned.
QUALIFICATIONS: To
perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative
of the knowledge, skill, and/or ability required. Reasonable accommodations may
be made to enable individuals with disabilities to perform essential functions.
Knowledge
of:
·
Multi-unit community industry
·
Fair housing laws
·
New construction lease-up
·
Operation of standard office machines and
equipment including telephones, copiers, computers, etc.
·
Spreadsheet, word processing, and presentation
software including Microsoft Office 365, Excel, Word, PowerPoint
·
Knowledge of RealPage (OneSite) property
management software a plus
·
Knowledge of KNOCK leasing software a plus
Skill
and/or Ability to:
·
Maintain courteous and continuous
communication with employees, residents, applicants, vendors, and all Enfield
Management leadership and staff
·
Communicate effectively both orally and in
writing
·
Prioritize workload and conflicting demands
·
Strong leadership qualities
·
Sales skills
·
Use time management techniques to organize and
prioritize work
·
Use creativity to find the most efficient way
to complete a task, continuously seeking new ways to retain residents and
improve the property
·
Maintain confidentiality of sensitive and
privileged information
·
Understand and follow oral and written
directions
·
Work independently and use independent
judgment
·
Learn and utilize new and current technologies
·
Strong organizational skills
·
Detail oriented, analytical, and
problem-solving skills
·
Maintain high energy, be innovative and
assertive
Qualifications/Experience:
·
High School Diploma or GED required
·
Sales experience a plus
·
Possess a valid driver's license
·
Pass a pre-employment background check
·
Reliable transportation
·
Strong work ethic, reliable, punctual
Work
Environment:
The
work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
The
noise level in the work environment is usually mild but will vary at times
depending on property activities.
Environmental
conditions include working indoors, and when necessary, in outdoor elements
such as low and high weather temperatures, precipitation, and wind.
Physical
Demands:
The
physical demands described here are representative of those that must be met by
an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
While
performing the duties of this job, the employee is regularly required to sit;
stand; walk for long periods. The employee is regularly required to enter text
or data into a computer or other machine by means of a traditional keyboard.
Employee is regularly required to use hands to finger, handle, or feel, and
repeating motions that may include the wrists, hands, or fingers. The employee
is regularly required to speak, hear, and have visual acuity. The employee is frequently
required to reach with hands and arms and stoop, kneel or crouch, crawl, and ascend
or descend stairs, ladders, ramps, and the like as necessary throughout the day.
The employee must occasionally lift and/or move up to 10 pounds. Specific
vision abilities required by this job include close vision.
Enfield
is an Equal Opportunity and Affirmative Action employer. We seek and employ
without regard to race, color, sex, religion, age, marital status, sexual
orientation, gender identity, national origin, disability, or veteran's status.
Our policy is to employ the most qualified applicants. We conduct background
checks in accordance with federal, state, and local guidelines.